Privacy Policy

1. Introduction

SparkThreadWave ("we," "our," or "us") is dedicated to safeguarding your privacy. This Privacy Policy delineates the approach we take in handling your data when you access our website sparkthreadwave.sbs or when you utilize our yacht charter services.

Your use of our services indicates your agreement to the data handling practices outlined in this policy. This document is compliant with privacy laws such as the Personal Information Protection and Electronic Documents Act (PIPEDA) and other pertinent privacy legislation in Canada.

2. Information We Collect

2.1 Personal Information

We gather personal details that you willingly provide to us in the following instances:

• Reserving a yacht charter
• Reaching out to us via our website or telephone
• Signing up for our newsletter
• Completing forms on our website
• Taking part in surveys or marketing campaigns

The types of details collected may encompass:

• Name and contact data (such as email, phone number, address)
• Payment particulars (handled securely by external service providers)
• Preferences and specifics for charter
• Details for emergency contacts
• Information on dietary requirements or health-related details (if shared)

2.2 Information Collected Automatically

We automatically record specific data concerning your device and your engagement with our website:

• IP address and locale data
• Type and version of the internet browser
• Website navigation details such as pages visited and duration on our site
• Referral sources
• Details on your device (such as type, screen size, etc.)

2.3 Cookies and Tracking Mechanisms

We employ cookies and corresponding tracking methods to elevate your experience on our website. These tools are useful for us to:

• Store your preferences
• Analyze how our website is used and its performance
• Offer tailored content
• Enhance our services

Your preferences for cookies can be managed through the settings of your browser or through our cookie consent notice.

3. Usage of Your Information

The information we collect is used for the purposes listed below:

• Service Provision: To deliver yacht charter services, manage reservations, and communicate with you regarding your booking details
• Customer Assistance: To answer your queries and offer support as necessary
• Transaction Processing: To handle payment processing and manage accounts
• Safety and Protection: To secure the operations of our activities and safeguard against deception
• Promotional Activities: To send you marketing materials and updates with your permission
• Website Enhancement: To scrutinize user interaction with our website and enhance its functionalities
• Regulatory Compliance: To adhere to the legal and regulatory frameworks

4. Disclosure and Sharing of Information

Your personal data is not sold, exchanged, or leased to third parties by us. Your information may be disclosed under the following circumstances:

4.1 With Service Providers

We may share your information with reliable third-party service providers who assist us with various tasks including payment processing, website hosting and maintenance, email marketing, data analysis and performance monitoring, and customer service.

4.2 For Legal Obligations

Your information might be revealed when legally mandated or in response to legal proceedings, judicial orders, emergency situations, or inquiries into potential fraudulent or criminal activities.

4.3 During Business Transactions

If there’s a business restructure, such as a merger, acquisition, or asset sale, your data may be part of the assets transferred.

5. Data Security

We adopt suitable technological and organizational protections to secure your personal information against unauthorized access, changes, revelation, or destruction. Security measures consist of encryption, safeguarded servers, controlled access, periodic reviews, and training for our staff.

However, no internet-based transmission method or electronic storage can be completely infallible. Thus, we are unable to promise the absolute security of your personal data.

6. Retention of Data

We keep your personal information only as needed to satisfy the purposes it was initially collected for, or as mandated by law. Standard retention periods are:

• Charter reservations: 7 years for tax and legal reasons
• Marketing correspondence: until you opt out or request deletion
• Site analytics: 26 months
• Helpdesk interactions: 3 years from the final communication

7. Your Rights and Preferences

You hold certain rights such as the right to access, modify, erase (as per legal requirements), transfer, and opt out of marketing communications, along with management over cookie settings. To exercise these rights, contact us as detailed below.

8. Services of Third Parties

8.1 Google Analytics

Google Analytics is utilized for website usage analysis. You have the option to opt out using the Google Analytics Opt-out Browser Add-on.

8.2 Social Media Platforms

Our website may provide links to various social platforms which have their respective privacy policies.

8.3 Payment Processing Companies

Transactions are managed by third-party processors that are in compliance with PCI DSS regulations.

9. International Transfer of Data

Your information might be moved to and processed in territories other than USA. We ensure necessary precautions as per applicable data protection legislation.

10. Protection of Children’s Information

Our offerings are not intended for children below the age of 13, and we do not intentionally compile their information. If it comes to our knowledge that such information has been provided, please contact us directly so we can take the necessary steps.

11. Changes to This Privacy Policy

This Privacy Policy may be updated to reflect new procedures or adjustments in legal stipulations. We will notify you of these updates by uploading the revised policy on our website, contacting registered users via email, or providing a visible notice on our platform. Your continued use after the updated policy takes effect implies your acceptance of the alterations.

12. Contact Us

Should you have inquiries regarding this Privacy Policy or our treatments of data, feel free to reach out:

13. Compliance with Google Ads User Consent Policy

We adhere to the user consent policies of Google Ads. You can update your cookie and tracking preferences at any time through our cookie settings feature.